Shipping policy

Shipping Policy

Thank you for shopping with us! Please review our shipping policy below to understand how your order is processed, shipped, and handled.

1. Order Processing & Preparation

  • Preparation Time: All orders require 1 to 3 business days for preparation and processing before they are dispatched.

  • Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

2. Shipping Regions & Delivery Times

  • Eligible Regions: We ship only to the available regions listed during the checkout process. If your region cannot be selected at checkout, we currently do not offer delivery to that location.

  • Delivery Estimates: Shipping times vary depending on the destination region selected at checkout and the carrier’s schedule. Estimated delivery timeframes provided at checkout are estimates only and are not guaranteed.

3. Customs, Duties & Additional Fees

  • Tax & Import Fees: We are not responsible for any extra fees, import duties, tariffs, customs charges, or local taxes applied to your package upon arrival.

  • All fees imposed during or after shipping are the sole responsibility of the customer.

4. Carrier Liability

  • Once a package is handed over to the courier/carrier, it becomes the responsibility of the carrier.

  • We are not responsible for:

    • Packages lost, delayed, or misrouted in transit.

    • Items stolen after delivery confirmation.

    • Packages damaged during transport by the shipping carrier.

  • If your package is damaged, lost, or delayed, please file a claim directly with the shipping carrier using your tracking number.

5. Address Accuracy & Incorrect Information

  • Customers are responsible for entering the correct and complete shipping address at checkout.

  • We are not responsible for missing, returned, or misdelivered packages resulting from inaccurate, incomplete, or misspelled shipping details provided by the customer.

  • If a package is returned to us due to an invalid address, the customer will be responsible for any additional shipping fees required to resend the package.